FAQ


FAQ

Deposit & Withdrawal 2020-05-25T13:08:26+00:00

Setting up a trading account with Global OMC Markets is simple and secure. Deposits and withdrawals into your account can be made via credit card or Bank wire transfer. Clients funds are held in segregated accounts and are insured for your protection. Additionally, we have implemented different security measures in order to guarantee your financial and personal data. We use the latest security technologies to protect your data online and our compliance procedures.

Know Your Client procedures

All our clients need to verify their identity, in order to open a trading account with Global OMC Markets, by sending a color copy of the following documents verifying their identity and residence.

Proof of Identity: Valid copy of International Passport, National ID card or Driving License (Front & Back) with photographs included.

Proof of Residence: Utility Bill, local authority tax bill or Bank Statement — these must have been issued within the last 3 months. All above have to be full page document to be accepted. (Online statements/mobile telephone bills and documents which contain a PO Box address are not accepted).

Documents may be submitted either by email to [email protected] or by using our documents submission system. You can find it when you are logged into your account — go to “My Account” page and then click on the “Upload Files” tab.

Deposit Methods:

The below instructions apply to all Global OMC Markets clients.

A deposit via Credit/Debit Card (deposit fees do not apply).

Minimum deposit amount: EUR/USD/GBP 250

Maximum deposit amount per single transaction: EUR/USD/GBP 5,000

  1. Login to your account.
  2. Click on the “Deposit” tab.
  3. Select “Credit Card” as a deposit type.
  4. Fill in the online deposit form, enter the amount you wish to deposit in your account.
  5. Approve the transaction by clicking the button “Apply”.

Provide Color copy of your Credit Card, showing only the name, expiration date, last four digits on the front and the signature on the back to [email protected] For your reassurance, please ensure that all other details are concealed.

Your trading account will be credited with a deposited amount within few minutes.

Your trading account can be funded ONLY via your own card. Third party funding is not allowed.

A deposit via Wire Transfer (there might be a transfer fee applied by your bank):

Minimum deposit amount: EUR /USD/GBP 500

Maximum deposit amount per single transaction: Unlimited

  1. Login to your account.
  2. Click on the “Deposit” tab.
  3. Select “Wire” as deposit type.
  4. You will be provided with the Wire Transfer Details necessary to make the deposit.
  5. Copy the Bank Account details provided, using the IBAN No according to the currency of your trading account to avoid currency conversion on the arrival of your funds.
  6. Provide a copy of the wire transfer confirmation (SWIFT) to [email protected]

It can take up to 5-7 business days for the wire to appear in your trading account.

Your trading account can be funded ONLY from your own bank account. Third party funding is not allowed.

Withdrawal Methods

The below instructions apply to all Global OMC Markets Clients.

On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account.

In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal.

Filling in the form:

Client Information: fill in all required fields with relevant info.

Depending on the Withdrawal method, fill in the details for Credit Card or wire transfer:

If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.

If you choose Withdrawal via Wire Transfer, you are required to provide the following information:

Beneficiary Bank: name of your bank

Beneficiary Bank Address: full address of your bank, including city and the country

IBAN No/Account No: IBAN no. is necessary for international transfers/ account no. is not mandatory

Beneficiary’s full name: your name as stated on the bank account

Intermediary Bank: this field is not mandatory

SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code

Please sign the withdrawal form and send it back to us at [email protected]

Once a withdrawal form is submitted, it can take up to 3 business days to approve and process the request. It can take up to 5 business days for the funds to show in your account. Kindly note, that we will only process your withdrawal request if your account is in compliance with the Know Your Client legal requirements.

You can withdraw money from your account by either using your credit card (in case you deposited money with a credit card) or wire transfer.

250 EUR, 250 USD, or 250 GBP, depending on the currency of choice in your account.

It depends on the deposit method.

  1. Credit card — 5,000 USD
  1. Wire — Unlimited
  1. E-wallets — amount vary was added

No. There is no minimum withdrawal amount.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Global OMC Markets account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us via phone or email.

At Global OMC Markets, you can make any wire transfer over the amount of 500 EUR/USD/GBP. There is a commission added to the wire transfer. Please note that the wire transfer must be in accordance with the details which are posted on the banking page under Wire Transfer.  It can take up to 5 business days for the funds to appear in your Global OMC Markets account.

For your information, there is a window of two business days that are designated as a period of examination in Global OMC Markets from the day that the payment request was received. After such an examination period, the transfer will be completed within 5-7 business days.

Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!

Payment methods you can use through our page is credit card (Visa, MasterCard and Maestro), debit card, wire transfer, and Blockchain.

In order for a deposit or withdrawal to be successfully posted, proper documentation for personal identification must be supplied by e-mail to [email protected]:

  1. Picture ID: This can be any public document such as a passport or driver’s license.
  2. Documentation that can confirm the present address, like a public utility bill within the last 3 months of.
  3. For your own security please cover your card number on the front side of the card, leaving only the first and Last 4 digits visible, and also cover the CVV number on the back of the card, leaving the signature visible.

That’s all! Now you can deposit and withdraw to your discretion.

Open Account 2019-04-16T11:36:12+00:00

At Global OMC Markets there is no registration fee.

Registering at Global OMC Markets is extremely simple:

  1. Click on the “Open Trading Account” tab on the home page.
  2. Fill in the mandatory details.
  3. Submit the form.
  4. You will receive a welcome e-mail with a verification link. Click on it.
  5. That’s all! Welcome to Global OMC Markets!

Our team at Global OMC Markets is always here for you and ready to help! You can contact us by Email, phone, Live Chat or through the Callback button on top of the page.

Global OMC Markets traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

No. A deposit is not required and no credit/debit card details are required in order to register on this site. However, you will have to deposit money to start trading.

You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

Our Platform 2019-04-16T11:39:20+00:00

No, Global OMC Markets is a web-based trading platform, meaning you can log in to your account and trade on any device that has an internet connection.

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.

The time is set at GMT +0 and is synchronized with the market time.

Green indicates the rising of a price, and red indicates the falling of a price.

A digital option is a prediction of which direction the price of an underlying asset will take by expiry time. For example, if the price of gold is currently 1500, will it rise or fall by 5:00 PM? If the trader predicts correctly, he will receive the full payout stated in the contract. With a digital option, the trader never purchases or sells an asset, he merely predicts the direction, and the trade expires in-the-money even if he was only right by a single pip. CFD is a safe way of trading, as the risk/reward is known from the outset. Payout structures vary and are usually between 70%-550% of the investment amount (depending on the type of option). CFD has been growing rapidly in popularity since 2008 and became regulated by CySEC in 2012.

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

The maximum investment amount varies with respect to Digital Option type. At Digital, Long-term and Pairs, the maximum investment amount is €/$/£ 1,500, for 60 Seconds and Ladder, the investment amount can reach €/$/£ 250 and at One Touch Options you can invest up to €/$/£ 500 per position.

Promotion 2019-04-16T11:41:13+00:00

Traders’ points are trading volume indicators. They are calculated per traded position amount and are accumulated each time you close CFD positions.

For example, you bought 100,000 EUR or USD, the value of the position is converted to your account nominated currency. Therefore, if your account currency is USD, the value of the position will be converted to USD using the real-time EUR/USD conversion rate. Let’s assume the EUR/USD conversion rate is 1.07 therefore 100,000 EUR * 1.0700 = 107,000 USD. The USD ($) value of the position is now multiplied by 0.001%, which eventually entitles you with 1.07 trader points (107,000 USD * 0.001% = 1.07 trader points).

Please note, the example above describes a case where your account currency is USD.

Yes. In order to maintain a certain account status, you must accumulate a minimum monthly sum of traders points, depending on your account type. You can simply return to any account status by fulfilling the monthly traders’ points requirement for that account level as long as you meet the minimum deposit criteria or by making minimum required deposits that will automatically upgrade you to the next account level.

ACCOUNT TYPE MIN. TRADERS POINTS PER MONTH

BASIC 0

BRONZE 5

SILVER 15

GOLD 64

PLATINUM 165

BLACK 665

Support 2020-05-25T12:41:52+00:00
In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected].

Please click on “forgot password?” and a new password will be issued and sent to your email.

You can update the information in My Account>Personal Details or contact us by email.

The Global OMC Markets support team is here for you. You can contact us via email [email protected] or by the given phone number for your area in the contact us page.
Technical 2019-04-16T11:46:18+00:00

No, all that is required to trade with Global OMC Markets is to register online and fund your account.

The most common reason for login errors happens when the password is copy-pasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact Customer Support.

Yes, some pages including the trading platform and video tutorials require Flash. Please download Adobe Flash Player.

You may need to check if you are using https:// — if so, please change it to http://.

Trading 2020-05-25T12:40:54+00:00

“Call” represents the “up” direction that a price may take. If you believe that the price of the asset will rise by the expiry, then “call” is the button to click.

Put represents the “down” direction that a price may take. If you believe that the price of the asset will fall by the expiry time, then “put” is the button to click.

Once you have deposited funds, you can make a trade by clicking on “call” if you believe that the price of the chosen asset will rise by expiry, or by clicking on “put” if you believe that the asset price will fall by the expiry time. You will then be asked the amount you wish to invest and to approve the trade. The selection may be canceled by clicking on “X” at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.

A successful investment will be in accordance with the percentage displayed for the particular offer you wish to trade. Each option displays its own payout percentage, and Global OMC Markets usually offers between 70%-85% for traditional binary options, but you can trade One Touch options for payouts as high as 550%!

Rates are the quoted prices of the underlying assets. The rate is the price offered by Global OMC Markets, based on live feeds. Please note that rates offered by Global OMC Markets are not always reflective of exact market prices — they can vary up to a few pips. The rates we present in the trading boxes on our home page are those at which Global OMC Markets is willing to sell the options for.

The expiry rate is the price of the underlying asset at the time of expiry according to our feed providers. This is the determining factor in if the option has expired in-the-money or out-of-the-money.

The expiration time is the time and date at which an option expires.

Like the market, rates at Global OMC Markets are dynamic and change every second. The market fluctuations affect our automatic pricing engine, which displays rates at real-time. However, here at Global OMC Markets, rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.

For your convenience, Global OMC Markets makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates, and by the color indicator, which turns the price green upon upward movement, or red upon downward movement.

When it’s close to expiry time of a binary option, the position is out-of-the-money, and the trader is convinced that the market will still move to his advantage, then he can decide to delay the expiration time by activating the “Roll-Over” feature and modifying accordingly the time of expiry.

To do so, the following requirements need to be fulfilled:

The specific binary option (i.e. the underlying asset, expiration time and product type) is still open and needs more than 3 seconds for closing time

The initial invested amount will increase by 30%

The position needs to be “out-of-the-money

The Roll-Over capability is not available for the last trade of the day

The Roll-Over capability is only offered once per position.

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.

Double Up Benefits:

  1. Increase your investment in open positions
  2. Make double the profit on expiry
  3. Immediately capitalize on a strong position

Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons is the case, please contact us by mail to [email protected], or by phone.

Happy holidays!

Dear friends! We are glad to congratulate you on Christmas and New Year holidays. Wishing you a season of joy and looking forward to continuing working together in 2020.

Due to the upcoming holidays, our offices will not take incoming calls these days:

24-25 December

29-31 December

1-2 January

6-7 January

Looking forward to continuing our work together.

Happy Holidays and warm wishes for 2020!